Returns Policy

You have 30 days from receipt of purchase to notify us that you wish to cancel and return any products. We will give you a refund or replace any purchase within the 30 day period.

You must notify us in writing that you wish to cancel an order or to exchange a purchase. Please let us know why you wish to cancel or exchange an item so we can help to improve our products. Your statutory rights are not affected.

Please note that this may not be available on our mobile website. You should refer to our full website for the terms and conditions.

Please note, that only goods in their original packaging and condition will be accepted, return postage will be not be covered by us, please obtain proof of postage before returning to us.

Exemptions and exceptions

Personalised gifts or products that have been made to your specific specifications. Therefore these are your personalised requirements and cannot be returned.

Questions regarding our returns policy

This summarises the main terms of our returns policy.

To discuss a return directly with us please contact;
info@uppernotchclub.com.